Bank-Grade Escrow Protection & Compliance
PortFix treats the escrow ledger and audit log as safety-critical financial components to guarantee zero fund leakage.
Append-Only Immutable Ledger
Every single cent is recorded as an immutable ledger transaction: original quote deposit, add-on revisions, refunds, and commission deductions. Entries are never overwritten.
PDPA Malaysia & Gateway Licensing
Customer data, location tracking, and technician ID checks strictly adhere to Malaysia's Personal Data Protection Act (PDPA). Escrow funds are managed with licensed gateway partners.
Daily Financial Reconciliation
Automated daily cron jobs reconcile gateway reserves against active job ledgers in hold or dispute state to prevent financial divergence.
Provider 3-Strike Rule
Unjustified no-shows and poor work quality claims trigger strikes. 3 strikes in 90 days lead to immediate temporary suspension pending Ops review.